Frequently Asked Questions
How do I order tickets online?
Please visit our ONLINE SHOP and select the ticket option, platters or party packs that you would like. Thereafter print your order- & payment confirmation and present it at our Ticket Office. Alternatively, you can buy rides also on site at our ticket office on the day of your arrival.
Can I CATER FOR MY OWN party?
Is there a MINIMUM AGE to ride?
Can TWO PEOPLE ride on ONE SLEDGE?
Do I PAY PER PERSON or per sledge?
How long does a RIDE LAST?
Do I have to USE ALL MY RIDES on the same day?
Are you OPERATING when it is RAINING?
Are you doing REFUNDS when I have rides left?
What is the DIFFERENCE between a ‘WORKING DAY PASS’ and a ‘DAY PASS’?
Is a DAY PASS TRANSFERABLE?
Can RIDES on any ticket package option (3, 6, 12, 16) be SHARED?
Are you selling ALCOHOL?
Do I need a BOOKING or a RESERVATION in order to ride?
Check our OPERATING HOURS
Do I you have to wear a HELMET?
Do I have to WEAR a SAFETY BELT?
Do I have to WEAR closed SHOES?
Do I have to pay for PARKING?
Do I have to pay an ENTRANCE FEE?
Is there WIFI?
Can I buy HALAAL or KOSHER food?
What FACILITIES do you have on site?
What are your OPERATING HOURS?
9am – 6pm Weekends & Public Holidays and School Holidays
11am – 6pm Monday – Friday
Closed when Raining for Safety
Are PREGNANT woman allowed to ride?
Are DISABLED people allowed to ride?
WHEELCHAIR FRIENDLY ACCESS?
Do you operate when there is a power cut?
Yes, as we have got our own electricity.
"My experience at cool runnings has been everything except a dissapointment. Great quality service and great food. Think my group enjoyed the bar more than the rides, nevertheless the rides are epic." Paul Polli S
"What a great place, well run and excellently maintained. We had and awesome time and everyone in our group had a ball young and old. Thanks " Nicolette P
"The rides are good, where the whole family can participate. but it would be better to have more kind of rides as it becomes a bit repetitive after 2 rides. " A Rajan P
"Great , clean facilities, lots of shade in the warm days, good coffee and good quality foods. Really great place to chill on hot holidays. Free wi-fi and ablutions super clean PLUS waterwise! " K H