Frequently Asked Questions
How do I order tickets online?
Please visit our ONLINE SHOP and select the ticket option, platters or party packs that you would like. Thereafter print your order- & payment confirmation and present it at our Ticket Office. Alternatively, you can buy rides also on site at our ticket office on the day of your arrival.
How long from placing my ORDER ONLINE can I CLAIM my RIDES?
Are there any SPECIALS?
HAPPY NAPPY COMBO** 3 adult & 3 children rides (age 3 – 7) – R250
DAY PASS – unlimited rides*** – R500
WORKING DAY PASS – unlimited rides**** – R360
* Tickets / Rides can be shared between different persons / parties
** Valid for one adult (age 15+) and 1 child (age 3-7) only
*** Valid for one adult (age 15+) and 1 child (age 3-7) only
**** Valid Weekdays excluding Public & School Holidays Please note that you pay per person, per ride. All major credit & debit cards are accepted. Riders must have a minimum height of 1,35m to ride alone, even if 8 years or older Children below age 3 are not allowed to ride All Prices include 15% VAT
Can I CATER FOR MY OWN party?
Is there a MINIMUM AGE to ride?
Can TWO PEOPLE ride on ONE SLEDGE?
Do I PAY PER PERSON or per sledge?
How long does a RIDE LAST?
Do I have to USE ALL MY RIDES on the same day?
Are you OPERATING when it is RAINING?
Are you doing REFUNDS when I have rides left?
What is the DIFFERENCE between a ‘WORKING DAY PASS’ and a ‘DAY PASS’?
Is a DAY PASS TRANSFERABLE?
Can RIDES on any ticket package option (3, 6, 12, 18) be SHARED?
Are you selling ALCOHOL?
Do I need a BOOKING or a RESERVATION in order to ride?
Check our OPERATING HOURS
Do I you have to wear a HELMET?
Do I have to WEAR a SAFETY BELT?
Do I have to WEAR closed SHOES?
Can I PAY with CREDIT- or DEBIT CARD on site?
Do I have to pay for PARKING?
Do I have to pay an ENTRANCE FEE?
Is there WIFI?
Can I buy HALAAL or KOSHER food?
What FACILITIES do you have on site?
What are your OPERATING HOURS?
9am – 6pm Weekends & Public Holidays and School Holidays
11am – 6pm Monday – Friday
Closed when Raining for Safety
Are PREGNANT woman allowed to ride?
Are DISABLED people allowed to ride?
WHEELCHAIR FRIENDLY ACCESS?
Do you operate when there is a power cut?
Yes, as we have got our own electricity.
"My experience at cool runnings has been everything except a dissapointment. Great quality service and great food. Think my group enjoyed the bar more than the rides, nevertheless the rides are epic." Paul Polli S
"What a great place, well run and excellently maintained. We had and awesome time and everyone in our group had a ball young and old. Thanks " Nicolette P
"The rides are good, where the whole family can participate. but it would be better to have more kind of rides as it becomes a bit repetitive after 2 rides. " A Rajan P
"Great , clean facilities, lots of shade in the warm days, good coffee and good quality foods. Really great place to chill on hot holidays. Free wi-fi and ablutions super clean PLUS waterwise! " K H