Frequently Asked Questions
How do I order tickets online?
How long from placing my ORDER ONLINE can I CLAIM my RIDES?
Are there any SPECIALS?
We would always recommend our bestseller, the ‘HAPPY FAMILY COMBO’ for R540.00 which gives you 18 rides to share. This way you pay only R30.00 per ride.
Should you wish to ride with a child age 3-7 than we offer our ‘HAPPY NAPPY COMBO’ for R220. This ticket option allows you to ride 3 times with your child. This way you pay only R36.66 per ride.
Alternatively, our ‘UNLIMITED DAY PASSES’ for R395.00/ R295.00 per person, result in the maximum amount of fun possible at the lowest cost per ride.
Can I CATER FOR MY OWN party?
Is there a MINIMUM AGE to ride?
Can TWO PEOPLE ride on ONE SLEDGE?
Do I PAY PER PERSON or per sledge?
How long does a RIDE LAST?
Do I have to USE ALL MY RIDES on the same day?
Are you OPERATING when it is RAINING?
Are you doing REFUNDS when I have rides left?
What is the DIFFERENCE between a ‘WORKING DAY PASS’ and a ‘DAY PASS’?
Is a DAY PASS TRANSFERABLE?
Can RIDES on any ticket package option (3, 6, 12, 18) be SHARED?
Are you selling ALCOHOL?
Do I need a BOOKING or a RESERVATION in order to ride?
Check our OPERATING HOURS
Do I you have to wear a HELMET?
Do I have to WEAR a SAFETY BELT?
Do I have to WEAR closed SHOES?
Can I PAY with CREDIT- or DEBIT CARD on site?
Do I have to pay for PARKING?
Do I have to pay an ENTRANCE FEE?
Is there WIFI?
Can I buy HALAAL or KOSHER food?
What FACILITIES do you have on site?
What are your OPERATING HOURS?
9am – 6pm Weekends & Public Holidays and School Holidays
11am – 6pm Monday – Friday
Closed when Raining for Safety
Are PREGNANT woman allowed to ride?
Are DISABLED people allowed to ride?
WHEELCHAIR FRIENDLY ACCESS?
"My experience at cool runnings has been everything except a dissapointment. Great quality service and great food. Think my group enjoyed the bar more than the rides, nevertheless the rides are epic." Paul Polli S
"What a great place, well run and excellently maintained. We had and awesome time and everyone in our group had a ball young and old. Thanks " Nicolette P
"The rides are good, where the whole family can participate. but it would be better to have more kind of rides as it becomes a bit repetitive after 2 rides. " A Rajan P
"Great , clean facilities, lots of shade in the warm days, good coffee and good quality foods. Really great place to chill on hot holidays. Free wi-fi and ablutions super clean PLUS waterwise! " K H